laky91 Privacy Policy

laky91 is an online casino and sports betting platform operated by the Company (referred to throughout this Privacy Policy as "laky91", "we", "us", or "our"). laky91 operates under an international gaming licence and provides cricket betting, live casino games, slot titles, bingo fishing, and arcade games exclusively to players who are 21 years of age or older.

For the purposes of applicable data protection legislation, laky91 is the data controller in respect of personal data collected through the laky91 website at laky91.com and through any associated mobile-optimised interfaces provided by the Platform.

When you register a laky91 account, deposit funds, place a wager, request a withdrawal, or contact our support team, you are providing personal data to laky91. This Privacy Policy sets out the full framework under which that data is collected, held, processed, and protected.

laky91 collects personal data that is strictly necessary for the operation of the Platform, compliance with regulatory obligations, and the delivery of a safe and personalised gaming experience. The categories of personal data we may collect and hold are as follows:

laky91 does not collect or process any special categories of personal data (such as health information, political opinions, or biometric data) unless specifically required by applicable law and with your explicit consent.

laky91 collects your personal data through the following channels and interactions:

• Direct registration: When you create a laky91 account, you voluntarily provide identity and contact information through the registration form.
• KYC verification submissions: When you upload identity documents such as your CNIC, passport, or proof of address in response to a laky91 verification request.
• Payment transactions: When you initiate a deposit or withdrawal, your financial data and payment method details are captured to process the transaction.
• Platform activity: As you navigate the laky91 Platform, browse game lobbies, place wagers, and interact with features, usage data is automatically recorded by our systems.
• Support interactions: When you contact laky91 via live chat or email, the content of those communications is retained for service delivery and quality assurance purposes.
• Cookies and tracking technologies: laky91 uses cookies and similar technologies to collect technical and session data. Full details are provided in Section 7 of this Privacy Policy.
• Third-party payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, those processors may share transaction confirmation data with laky91 to reconcile account balances.

laky91 will never purchase personal data from third-party data brokers or acquire your data through any unsolicited or deceptive means.

laky91 processes your personal data only for clearly defined and legitimate purposes. The primary purposes for which we use your data are:

• Creating and managing your laky91 account, including verifying your identity and confirming your eligibility to use the Platform (21+ age verification).
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and maintaining accurate transaction records.
• Complying with anti-money laundering (AML), Know Your Customer (KYC), and counter-terrorist financing (CTF) obligations under applicable international gaming licence conditions.
• Detecting, investigating, and preventing fraud, prohibited conduct, money laundering, and other illegal activities on the Platform.
• Providing 24/7 customer support, processing complaints, and resolving account disputes in accordance with our internal complaints procedure.
• Administering bonuses and promotional offers, including verifying eligibility and tracking wagering requirement completion.
• Monitoring Platform usage to enforce responsible gaming obligations, including detecting patterns indicative of problem gambling and actioning self-exclusion requests.
• Sending transactional and account-related communications, including deposit confirmations, withdrawal notifications, and security alerts.
• Sending marketing and promotional communications to players who have explicitly opted in to receive them.
• Improving the Platform's technical performance, security architecture, and user experience based on anonymised usage analytics.

laky91 will not use your personal data for any purpose that is incompatible with those listed above without first seeking your explicit consent or being required to do so by applicable law.

laky91 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to perform the contract between laky91 and you as a registered player — for example, processing your deposits, paying out your winnings, and maintaining your account.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, AML record-keeping, and cooperation with law enforcement or regulatory authorities.
• Legitimate interests: Processing carried out in pursuit of laky91's legitimate business interests, provided those interests are not overridden by your fundamental rights — including fraud detection, Platform security, and general business analytics.
• Consent: Processing based on your specific, informed, and freely given consent — primarily applicable to direct marketing communications and the use of non-essential cookies.

laky91 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may be shared only in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transactional data necessary to execute your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Regulated third-party identity verification services may receive your identity documents and biographic data solely for the purpose of completing mandatory KYC checks.
• Fraud prevention and AML services: laky91 uses specialised third-party fraud detection platforms that process certain technical and behavioural data to identify suspicious activity.
• IT infrastructure and platform hosting providers: Cloud hosting, database, and security service providers who process data on laky91's behalf under data processing agreements that require them to maintain appropriate security standards.
• Regulatory and licensing authorities: laky91 may be required to disclose player data to the international gaming licence authority, financial intelligence units, or law enforcement bodies upon receipt of a lawful request.
• Professional advisers: Legal counsel, auditors, and compliance advisers may access player data to the minimum extent necessary to provide professional services to laky91.

All third parties with whom laky91 shares personal data are required to maintain appropriate technical and organisational security measures and are contractually prohibited from using your data for any purpose beyond the specific service they provide to laky91.

laky91 uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device when you visit a website. They allow the Platform to recognise your device, maintain your login session, and deliver a personalised experience.

The categories of cookies used by laky91 are as follows:

You can manage your cookie preferences at any time via the Cookie Settings panel accessible from the footer of the laky91 Platform. Disabling strictly necessary cookies may impair your ability to log in or use certain features of the Platform.

laky91 does not use any cross-site tracking technologies that share your data with unaffiliated third-party advertising networks without your explicit consent.

laky91 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five years following account closure, as required by AML and KYC regulatory obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, in compliance with applicable financial record-keeping requirements.
• Support and communications data: Retained for three years from the date of the last interaction, unless the subject matter relates to an ongoing dispute or legal proceeding.
• Marketing preferences and consent records: Retained for the duration of your account and for three years following account closure, to demonstrate compliance with applicable marketing regulations.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which data is anonymised and may be retained indefinitely for aggregated analytics purposes.
• Self-exclusion records: Retained indefinitely to prevent re-registration during an active self-exclusion period and for responsible gaming compliance purposes.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Requests for early deletion are handled subject to laky91's legal obligations — see Section 9 for details of your data rights.

As a laky91 player, you hold the following rights in respect of your personal data. laky91 is committed to honouring these rights promptly and transparently:

To exercise any of these rights, contact laky91 via the 24/7 live chat or by email at [email protected]. laky91 will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days. Where a request is particularly complex, this period may be extended by a further 30 days with prior notice.

laky91 operates a strict 21+ age policy. The Platform is not intended for, and must not be used by, any individual under the age of 21. laky91 does not knowingly collect personal data from anyone under 21 years of age.

If laky91 discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, the following actions will be taken immediately:

• The account will be suspended pending investigation.
• All real-money balances will be returned to the original deposit source.
• All personal data associated with the underage account will be deleted in accordance with applicable law once the investigation is concluded.
• The matter will be reported to the appropriate regulatory authority where required.

laky91 recommends that parents and guardians make use of commercially available parental control tools to prevent minors from accessing online gambling platforms. Responsibility for supervised internet access within the household lies with the parent or guardian.

laky91 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes, but is not limited to:

• End-to-end encryption (TLS 1.3) for all data in transit between your device and the laky91 Platform.
• AES-256 encryption for all sensitive personal and financial data stored in laky91 databases.
• Multi-factor authentication (MFA) options available to all registered players for account login protection.
• Continuous automated monitoring and intrusion detection systems that flag and respond to anomalous access patterns in real time.
• Segregated data environments that separate player personal data from laky91's operational systems.
• Regular independent third-party security audits and penetration testing of the Platform's infrastructure.
• Strict internal access controls ensuring that only authorised laky91 personnel with a legitimate business need can access player personal data.
• Mandatory data protection and security training for all laky91 staff who handle personal data.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, laky91 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

You are responsible for maintaining the security of your own laky91 login credentials. Do not share your password with anyone. laky91 will never ask you for your password via any communication channel.

laky91 operates under an international gaming licence and uses cloud infrastructure and service providers that may be located outside Pakistan. Where your personal data is transferred to, or processed in, a country outside your home jurisdiction, laky91 ensures that appropriate safeguards are in place to protect your data to the same standard as required under the applicable data protection framework.

Safeguards used by laky91 for international data transfers include:

• Data processing agreements with all third-party processors that include standard contractual clauses providing equivalent data protection to that applicable in Pakistan.
• Transfers only to service providers that maintain recognised international security certifications (such as ISO 27001).
• Preference for data residency within jurisdictions that have established adequate data protection frameworks recognised by international standards bodies.

If you have questions about the specific international transfer mechanisms applicable to your personal data, please contact laky91 via the support channels listed in Section 15.

laky91 sends promotional communications — including bonus offers, tournament announcements, new game alerts, and PSL cricket betting promotions — only to players who have explicitly opted in to receive such communications during registration or subsequently via their account settings.

You can update your marketing preferences at any time through the following channels:

• Via the notification preferences panel in your laky91 account dashboard.
• By clicking the unsubscribe link included in any laky91 promotional email.
• By contacting laky91 support via 24/7 live chat and requesting that your marketing preferences be updated.

laky91 will action all marketing opt-out requests within 48 hours of receipt. Following opt-out, you will continue to receive essential transactional and account-related communications (such as deposit confirmations and withdrawal notifications) as these are necessary for the proper management of your account.

laky91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, laky91 will notify registered players via the email address associated with their account or via a prominent notice on the Platform prior to the changes taking effect.

The effective date shown at the top of this Privacy Policy reflects the date on which the current version came into force. We encourage you to review this Privacy Policy periodically to remain informed about how laky91 protects your personal data.

Your continued use of the laky91 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you may request voluntary account closure as described in the laky91 Terms & Conditions.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way laky91 handles your personal data, please get in touch through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the laky91 Platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related emails within 48 hours.

laky91 takes all privacy complaints seriously. Upon receipt of a formal privacy complaint, we will acknowledge it within 48 hours and provide a substantive response within 30 calendar days. If you are not satisfied with laky91's response, you have the right to escalate your complaint to the relevant data protection authority or to the licensing authority that regulates laky91's gaming operations.